FAQ

Frequently Asked Questions

CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

I JUST PLACED AN ORDER,WHEN WILL IT BE DISPATCHED ?

Our fulfilment centre is now open and our team is working hard to dispatch all orders. Please note that we are still experiencing very high order volumes at the moment, and therefore we cannot always guarantee same-day dispatch.
DHL, DTDC and Indiapost are continuing to deliver all items, although there are some delays across all services, and tracking information is not always being kept updated.
Time windows for delivery, such as next day delivery, are no longer guaranteed.

 

Also,please note orders with Torches would take longer time in transit as they need to be shipped by surface courier.

WILL THE CORONAVIRUS AFFECT MY DELIVERY ?

Yes,Due to the ongoing lockdown transit time can be slightly longer than usual.

DO YOU OFFER FULL WARRANTY SUPPORT ?

Yes! Our in-house technicians can solve any problems or faults right here in India, saving you the hassle of shipping your device abroad if it goes wrong.
Just fill out our warranty enquiry form here, and let us handle the rest! If you would prefer to send your extraction device back to the manufacturer that’s totally cool as well.
If you get stuck, please email us or give us a call at+91-9013435427
Our office hours are 9am - 7pm | Mon - Sat